Frequently Asked Questions
Q: Can I shop my entire weekly shopping list?
A: You'll find the selection here is the same as you'd find at your regular supermarket. We carry brand name canned goods and household supplies. We also offer the highest quality fresh produce, meats, dairy goods as well as a fully stocked freezer section. The one thing we don't carry is that sign that reads "Please use next cashier".
Q: What types of payment do you accept?
A: We accept Visa, MasterCard And American Express. You can determine which method you wish to use during the checkout process. Please note your purchase will be in US Dollars.
Q: What type of currency do you accept?
A: Your order will be charged in US dollars.
Q: Do you have a minimum order amount?
A: Yes, our minimum order amount is $50. You will not be able to checkout until your shopping cart amount is above $50. Some out islands and remote locations may have higher minimum order amounts.
Q: How will I know that my order was received?
A: Every time you submit your order, a confirmation email will be automatically sent to you. If you do not receive confirmation within one hour, please email us to verify the status of your order.
Q: Do you accept corporate orders?
A: Yes, we certainly do.
Q: What do you do if an item is out of stock?
A: We attempt to get every single item on your list. At times, the items you choose may be out of inventory. If this is the case, we will purchase an equivalent item at no extra cost.
Q: There is a problem with my groceries, what should I do?
A: We handle all customer complaints seriously. When possible, notify your driver right away when receiving your order. Please contact by email if you have any concerns about your groceries. Please understand you must contact us within 24 hours after your delivery if you have a concern about the freshness of our groceries or if you feel an item is missing. Be assured we double-check all orders when they are picked up and before they are delivered. But our business rests entirely on delivering the highest quality of groceries so we always want to know if you are unhappy with your order.
Q: Do you deliver during holidays?
A: Will not deliver on Christmas Day, Boxing Day, New Years's Day.
Vacationers
Q: What is the delivery fee for delivery to vacationers?
A: The fee for delivery to vacation homes, hotels, time shares, boats and resorts is $15.00. Orders must be at least $50.
Q: What days and times do you deliver?
A: We deliver 7 days a week (except Christmas Day, Boxing Day, New Year's Day) in one hour time slots between 8 am and 8 pm. Remember, orders must be in by 10 AM.
Q: I'm staying at a hotel; do you need to know the room number before I arrive?
A:Yes, we do need to know the room number before you arrive. Please be sure to include the name of the registered guest as well as the hotel name. All local hotels and resorts are very accustomed to GroceriesToGo Aruba delivering to their guests.
Q: I'm staying at a rental villa. How do you get the groceries to us?
A: You should contact your property manager or person you're renting from and arrange a time for your order to be delivered. Someone MUST be at the property to receive your order (yourself on the day you arrive or your property manager). We have a great relationship with many of the property managers on the island and you'll love having your groceries prestocked. Note that check-in times are different for all villas we'll work with the manager in anyway we can to get your groceries ahead of time.
Residential Homeowners
Q: What is the delivery fee if we're local homeowners?
A: The fee for residents is $15.00.
Q: Where do you deliver?
A: We deliver to all homes, villas, vacation properties, businesses in Aruba as well as boats/yachts.
Q: What days and times do you deliver?
A: We deliver 7 days a week (except Christmas Day, Boxing Day, New Year's Day).
Q: Do I have to be home when I want my food delivered?
A: Yes, local residents must be home when we deliver your groceries. It is imperative that local residents be present during the delivery time you choose. If you are not present during your delivery time, we will stop by at the end of our delivery route to see if we can find you then. If so you will be subject to an additional $10 redelivery charge. If you are again not home during our second attempt then the order is cancelled and you will be charged a $30 restocking fee.
Q: Can I have my order delivered to a different address?
A: Yes. During the checkout process you will be asked for your delivery address. Simply change this address to the one you wish to have the delivery. Your selection will be delivered to the location you enter.
Q: Should I tip the delivery person?
A: Tipping is optional - prompt, professional and courteous service is our commitment to you whether you tip or not. No driver should request a tip from you directly nor should he or she expect one.
Membership
Q: What do I need to become a member?
A: You only have to submit your name, email address, contact and delivery information. When you place an order, you will be required to enter your credit card information. Your information will not be traded or sold. Your credit card will not be charged unless you request or you purchase groceries and are not present during delivery and/or redelivery.
Q: How do I change my profile?
A: Changing your profile requires you to be signed in. Once signed in, simply click the My Account tab on top of our website to access and edit your profile.
Q: How can I retrieve my username and/or password?
A: Click here to retrieve your username and password.
Security & Privacy
Q: Do you sell or trade my personal information?
A: No we do not. We value your privacy and ensure your information is protected and only used internally to improve your experience. Your information can only be accessed when you sign in or by request.
Q: What is GroceriesToGo's Privacy Policy?
A: Read Our Privacy Policy
Q: Can I give you feedback/suggestions?
A: Your suggestions are what will make our business grow. We love to hear what you have to say about any facet of our business and encourage you to let us know any thought you have about GroceriesToGo. send any comments, suggestions, or feedback to us.

Loyalty Program - If you are a frequent traveler to Aruba or a local resident we are excited about our Loyalty program. The more often you shop with us the more you can save. We reward shopping by giving you a discount on future orders. Once you place 5 orders over $50 or 5 orders over $100 you will be issued a credit in your account funds or either $5 or $10 that you can use when making future purchases. Remember to order online and let us delivery to you so you can enjoy the beach! Signup Now and start saving!